How does Guardian Angel Rapid work?
Guardian Angel Rapid Hot-Line
If you are involved in an accident or feel that you are in danger, you can raise an emergency call to the Guardian Angel Rapid Hot-Line by pressing the pre-programmed speed dial on your mobile.
The Hot-Line will answer and start recording the call. The recording will assessed by our highly trained bureau staff against strict protocols and a judgement will be made whether to refer the matter to the emergency services or to your employer.
In either case, your circumstances, details and location will be provided on the most accurate basis available.
Guardian Angel Vists
If you judge that a visit you are about to make is potentially risky, you can create a Guardian Angel Visit by pressing the pre-programmed speed dial on your mobile.
Guardian Angel Rapid will ask you to record your name, the name and address of the person you are visiting and any other relevant details. It will then start a predefined countdown timer.
If your visit is completed without incident, you can call Guardian Angel Rapid and close the visit (which cancels the countdown).
However if the countdown reaches zero, Guardian Angel Rapid will call you, asking you to close the visit.
If after a specified period you have not closed the visit, an automatic escalation process begins involving designated supervisors/buddies and the bureau controller as the buddy of last resort.